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- Installation blocked by administrator - Microsoft Community
On the Windows Defender home screen, click Advanced settings. In the left pane, click Outbound Rules , scroll to the right in the center pane to find the Remote Port column, and then click Remote Port to sort the list numerically. Printers use ports to communicate with a computer.
Rules create openings in the firewall for specific ports. Locate the following port numbers in the list, and then do the following:. Click the port number. If Enable Rule displays in the Action pane, click it to enable the rule. Click Inbound Rules , scroll to the right to find the Local Port column, and then click Local Port to sort the list numerically. Locate the following port numbers in the list, and then repeat the previous step to make sure the protocol matches, enable any rules, and note any missing port numbers.
If you found and enabled all ports, return to the driver installation or try to use the printer. If the issue is not resolved, go to HP Customer Support to continue troubleshooting.
If you did not find all the ports, continue to the next step to create new rules for the missing ports. In the left pane, select Inbound Rules or Outbound Rules , depending on which port numbers are missing, and then click New Rule in the Action pane. In the Rule Type step, select Port , and then click Next. In the Action step, select one of the following options, and then click Next. If you only use a trusted, secure network, select Allow the connection. If you use multiple networks or an unsecure network, select Allow the connection if it is secure , and then complete an additional step to authorize or block specific computers.
If all ports are enabled, return to the driver installation or try to use the printer. Change settings in third-party firewall applications to allow HP software to install or let network printer functions to work properly. Avast in English. AVG in English. Avira in English. Bitdefender in English. Kaspersky in English. McAfee in English. Norton in English. Set the Firewall strength to medium or an equivalent level when connected to your home network. Enable alert messages.
For example, if you install new HP software, your security software should confirm if you want to allow, permit, or unblock the installation. Always allow the HP software to install. If the firewall has a Remember this action or Create a rule for this option , select it. Make sure HP ports are not blocked. Create rules to allow the following ports, if necessary. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript.
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HP Customer Support. Select your model. How does HP install software and gather data? Need Windows 11 help? HP printers - Firewall blocks driver install or printer functions Windows Firewall software helps block threats from outside your network, but some firewall settings or configurations can block communication with network printers. Firewall settings might cause the following issues: Printer software and drivers cannot be installed During the driver installation the printer is not found on the network Some printer functions work while others do not The printer suddenly stops printing A Not connected status displays even though the printer is connected to the network.
In Windows Server , you can't install a shared network printer locally if the printer driver that is installed on the print server uses third-party kernel-mode printer drivers. A policy setting in Windows Server prevents users from installing printers that use third-party kernel-mode print drivers. To resolve this issue, modify the Group Policy settings for the Group Policy object GPO that has printer policies defined for the domain users on the domain controller.
To do this, use one of the following methods. Make sure that the output of the NsLookup command contains the correct fully qualified domain name FQDN of the print server. If it is incorrect, you must contact the network administrator to resolve the DNS issue. This section, method, or task contains steps that tell you how to modify the registry.
However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: How to back up and restore the registry in Windows.
A setting of 0 disables this entry. A setting of 1 restricts printer access to printers in the forest. A setting of 1 allows printers to appear in the server list dialog box.
For more information about printer installation related issues, click the following article number to view the article in the Microsoft Knowledge Base:. If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition.
In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components.
Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
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